zlacker

>>isp+(OP)
I never understand people who engage with chat bots as customer service.

I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free.

But it's the only approach that gets anything done. Talking to a human.

Robots a a cruel joke on customers.

>>Michae+kd
Most chatbots previous to now ran on "intention detection" - basically a machine learning tool that would try to stuff the customer's free form input into a fixed set of options, and then would reply on script to that. Effectively it was a way to flatten massive call trees and add more automated actions. Seeing that companies are offloading even that simple script writing to LLMs is bonkers.