zlacker

>>isp+(OP)
I never understand people who engage with chat bots as customer service.

I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free.

But it's the only approach that gets anything done. Talking to a human.

Robots a a cruel joke on customers.

>>Michae+kd
Maybe it's a sampling bias?

You don't realize how useful the bots are, because you only recounted or encountered those occasions where the bots are not useful.

>>paradi+ni
Or maybe customer service chatbots overwhelmingly suck.

Here's a question for you: what problem do you think customer service chat bots are used to solve?