I can understand having an LLM trained on previous inquiries made via email, chat or transcribed phone calls, but a general LLM like ChatGPT, how is that going to be able to answer customers questions? The information ChatGPT has, specific to Chevrolet of Watsonville can't be anymore than what is already publicly available, so if customers can't find it, then maybe design a better website?
Every actual application of an LLM in prod that I’ve seen has only been this. A better self service or support chatbot. So far, not exactly the “revolution” being advertised.