zlacker

>>cebert+(OP)
Glad to see they are focussing on the right things. They couldn't give me a account manager that stayed longer then a few months, or understood their own processes and products, or could do anything useful beyond link support documentation...

But glad to see they took care of these terrible grifters! How dare they make the exprerience for our guests/user better! /s

tbf, they've invested a lot in messing up the UX the last 6 years, so maybe this is part of that effort..

>>boesbo+Bl
> could do anything useful beyond link support documentation

There is no incentive to do so, on the contrary, the metrics for the SA are quantitative and focused on scale, not one-on-one interactions.

Of course, if you are a large customer, have interesting projects that can be used to improve one's promodoc, the SA has a good manager etc., it's another story.