zlacker

>>alphab+(OP)
I'm really glad to see both the partnership with iFixit and the 7 years of support. Because everything else seems mostly meh to me, and while I'm upgrading this year from a Pixel 6 Pro, the continued diminished returns make it seem likely that 2-3 years from now I won't have as much reason to.

>>andrew+n1
My experience with my own pixel 7 pro and a pixel 5 has been that these devices are an order of magnitude lower in build quality than Samsung or iPhones. I really, really wanted to be happy with them but they've been a never ending source of frustration.

My pixel 5 just stopped turning on one day about 2 years in, and my pixel 7 pro had the volume and power buttons fall out about 3 weeks in (not due to a drop, after googling it's apparently a very widely seen issue).

The service with iFixit was unhelpful, they told me "We keep seeing this and Google says this is wear and tear. We can't submit it for a warranty repair, and if we try we end up eating the cost". After finally complaining on twitter I was contacted by some support person who said to give iFixit this email and they would fix it. They still refused, and after a few more rounds of interactions like that I eventually bought some replacement buttons on Amazon, popped them in, and put a case that covers them on it. I'm fully expecting this to randomly die some time before 2 years is up.

Combine that with Google's extremely strong tendency to abandon everything, promises like these seem well, worthless.

Meanwhile my daughter is using my wife's old iPhone from 8 years ago. My Samsung note 3 and my s8 still boot up and work just fine (though I cracked the screen on one about 5 years ago). It's just so obvious that these phones are very low priority to Google, while other companies base their business around their phones.

>>Alacar+y8
I agree with you about the build quality, but also from a software perspective.

I've been a long time Pixel user, and have had the Pixel, Pixel 4 XL, and currently have the Pixel 6 Pro.

On every device, there has been one or several glaring software bugs that haven't been fixed for months, or have required a really, really nasty workaround.

A good example was the bluetooth stack on the Pixel 4 XL. We got a security software update one day, applied it, and then found that the bluetooth connection to loads of devices was suddenly broken. Google took months to get the issue fixed, despite a few hundred pages of complaints on their forums. Instead someone (not from Google) worked out that if you went into developer mode, you could swap out the bluetooth stack for a previous version, and it might work again.

Is this sort of blasé approach to quality assurance and lack of urgency around fixing user reported bugs that really, really irritates me about Google's hardware devices.

The 6 Pro is an ok phone but also has it's problems (painfully slow and somewhat unreliable fingerprint unlock). I think I've had enough and I'll probably give a Samsung device a try.