I built a digital form filler for a poorly-designed that every Berliner must deal with. I explain what I did to make it clearer and easier to fill.
In German state and traditional company culture, digitization is seen as a threat, not an asset. I remember a few years agon when my gf at the time was working at a big German industrial automation company and she was struggling a lot with some horribile ineficient work process involving copy and pasting shit to and from Excel and some VB scripts. So being still locked down to a degree and bored out of my mind, I replaced all her Excel madness with some python scripts that streamlined everything. She took that at work and proudly showed it to her boss hoping for some recognition and he said "if you wanna keep your job, don't bring stuff like this at work, we don't need it, there's nothing wrong with the way we currently do things", and then it hit me that current German software innovation culture is completely FUBAR.
Increased efficiency doesn't have to mean fewer bureaucrats. It can (and usually does) mean that the same number of bureaucrats achieve all-new levels of intrusiveness.
However, in this case, it would mean that machines handle CRUD while humans can tackle the edge cases. Bureaucrat time should not be wasted on typing a printed form back into a computer.