* If tomatometer & audience score are within 5% of each other, you can trust the ratings to give you a decent indiciation of movie quality.
* If tomatometer is more than 15%+ higher than audience score, it means it's an artsy fartsy movie that critics like and movies don't.
* If audience score is 15%+ higher than tomatometer, it's a fun movie even if it's not oscar worthy. (https://www.rottentomatoes.com/m/old_school is a perfect example)
The show that always sticks in my mind as an example is HBO’s Watchmen, which has 96% with critics and 56% with the audience.
Eg Captain Marvel or She Hulk being generally disliked compared to Iron Man, Hulk or Captain America, The Last Jedi being disliked in the Star Wars community or in gaming, The Last of Us Part 2 being much more controversial than the original.
Put aside the politics for a bit and actually pay attention to the arguments and it becomes clear that people aren't specifically complaining that Captain Marvel is a woman, but that she isn't interesting or likable. Similarly TLOU2 wasn't controversial primarily because of the trans character, but because it essentially wrecked what people liked so much about the original for seemingly no meaningful reason. When faced with that, it's unsurprising that the conclusion tends to be that the series was sacrificed at the altar of politics.
This is such a common tactic in gaming when a game is controversial, just lean on the claim that gamers are typically bigots and get away with anything because most people don't want to be called bigots. It's why Steam Reviews are preferable to reviews from journalists on whether or not a game is worth playing.