>>lazyas+tm1
I'd be interested in what took years—can you explain? My worst case in terms of responding to emails is a few months—which is terrible, but happens when (a) the inbox is backed up and (b) the request requires more than a little time.
It doesn't really depend on whether I think someone's trolling, because the response is usually much the same in either case and anyhow genuine trolling (i.e. totally bad-faith action to provoke or waste time) is relatively rare.