To clarify, Zoom customers decide whether to enable generative AI features (recently launched on a free trial basis) and separately whether to share customer content with Zoom for product improvement purposes.
Also, Zoom participants receive an in-meeting notice or a Chat Compose pop-up when these features are enabled through our UI, and they will definitely know their data may be used for product improvement purposes.
Can you elaborate on whether this is opt-out or opt-in? Does a new user who starts to use Zoom today have this turned on by default?
Usually when companies say things like “customers decide” it can gloss over a lot of detail like hidden settings that default to “on” or other potentially misleading / dark patterns.
Given the obvious interest in the finite details being discussed in this thread, and your legal background, it would be good to hear a bit more of a comprehensive response if you can provide it.
Clause 10.4 in your terms seems to grant you rights to do pretty much anything with “Customer Content” (including the AI training specifically being talked about).
So I’m still a bit confused because regardless of any opt in mechanism in your product, these usage terms don’t seem to be predicated on the user having done anything to opt in other than ostensibly agreeing to your terms of service?
In other words, as a Zoom user who has deliberately NOT opted in to anything, I still don’t have a lot of confidence in the rights being granted to you via your standard terms over my content.
The wording of the terms imply that you don’t actually need me to opt in for you to have these rights over my data?