zlacker

>>isodev+(OP)
Hi there - this is Aparna from Zoom, our Chief Operating Officer. Thank you for your care and concern for our customers - we are grateful for the opportunity to double click on how we treat customer content.

To clarify, Zoom customers decide whether to enable generative AI features (recently launched on a free trial basis) and separately whether to share customer content with Zoom for product improvement purposes.

Also, Zoom participants receive an in-meeting notice or a Chat Compose pop-up when these features are enabled through our UI, and they will definitely know their data may be used for product improvement purposes.

>>aparna+Kd2
I can’t help but notice the distinction between between customers _deciding_ and participants being _informed_. Can participants not also decide? Can the decisions not be mutual and decided per-session?

My child uses zoom for school and our family for healthcare - both of those scenarios make us participants. It sounds like we are beholden to the decisions of your customer, the institutions.

I am extremely concerned and intending to initiate discussions and suggesting alternatives promptly this week.