zlacker

>>isodev+(OP)
Hi there - this is Aparna from Zoom, our Chief Operating Officer. Thank you for your care and concern for our customers - we are grateful for the opportunity to double click on how we treat customer content.

To clarify, Zoom customers decide whether to enable generative AI features (recently launched on a free trial basis) and separately whether to share customer content with Zoom for product improvement purposes.

Also, Zoom participants receive an in-meeting notice or a Chat Compose pop-up when these features are enabled through our UI, and they will definitely know their data may be used for product improvement purposes.

>>aparna+Kd2
When you say “Zoom customers decide … whether to share customer content with Zoom”…

Can you elaborate on whether this is opt-out or opt-in? Does a new user who starts to use Zoom today have this turned on by default?

Usually when companies say things like “customers decide” it can gloss over a lot of detail like hidden settings that default to “on” or other potentially misleading / dark patterns.

Given the obvious interest in the finite details being discussed in this thread, and your legal background, it would be good to hear a bit more of a comprehensive response if you can provide it.