I don't like the mob thing either but it's how large group dynamics on the internet work (by default). We try to mitigate it where we can but there's not a lot of knowledge about how to do that.
A lot of people who are stomping mad are mad because they think, for example, that you personally flagged #Thing and don't realize that's not how that works. A lot of that -- the best antidote is calm, cool education without getting cranky, etc.
In my experience and similar provisos.
It may be that there's a level-up here that we haven't achieved yet. But answering complaints and pushback is such a big part of what I do, and takes so much energy, that I'm scared to make more of the admin stuff public. I know it would explain things and have a settling effect for some; but others would misinterpret the information and get even more riled up by it. What the total effect of such a change would be is impossible to predict, but if it were 10x of the latter (the nightmare scenario), I'm not sure my heart could take it.
For example, I might contemplate translating the guidelines into a few major languages (emphasizing in an intro that the site is in English and the translated guidelines are only intended to ease the onboarding process for a global audience). I think a lot of people fail to grasp how multicultural HN is and that a lot of dust ups are rooted in cultural and language barriers.