zlacker

>>dusted+(OP)
Welcome to HN where we provide support after large corporations fail to do basic due diligence.

>>ddtayl+l2
A moderator replied to me a couple months ago that these kinds of posts are usually penalized so HN doesn’t become a support site, but I still see them quite often on here on the front page. I had been commenting that when such posts are made for YC companies, they rarely make it to the front page.

> there has been a glut lately of stories using HN as customer-support-of-last-resort or generic-complaints-about-$company, and we've been hearing an increasing amount of community complaints and pushback about those. HN's standard mod practice is to downweight most such threads

I’m guessing that Upwork is not a YC company.

[0] https://news.ycombinator.com/item?id=34320816

>>jb1991+l3
It actually works in the opposite direction: we moderate HN threads less, not more, when YC startups are the story. Lots of past explanation: https://hn.algolia.com/?dateRange=all&page=0&prefix=false&qu....

That said, customer-support-of-last-resort threads have been so repetitive lately that we started downweighting them more in general.

I was going to link to https://news.ycombinator.com/item?id=34320816 and then I saw that it was the reply I posted to you last time! Nothing has changed since then.

>>dang+kz1
Any chance for a dedicated section?

>>infofa+f12
Do you mean would we add a dedicated section on HN for 3rd party customer support issues? That's a legit question.

This is when it's particularly helpful to have only one thing we're optimizing for [1] because it means we can replace that question with another: would it make HN more intellectually interesting? The answer is clearly no, I think, because those threads tend to be so repetitive.

[1] https://hn.algolia.com/?dateRange=all&page=0&prefix=true&sor...