zlacker

>>dusted+(OP)
Welcome to HN where we provide support after large corporations fail to do basic due diligence.

>>ddtayl+l2
I'm interested in this post and others like it, not because of one person's story, but because it tells me something about a company's way to handle customer support, fraud detection and prevention and more.

>>_tk_+S8
> but because it tells me something about a company's way to handle customer support, fraud detection and prevention and more.

I agree as long as that takes into account the fact that their system failed enough to warrant needing to go to HN in the first place. All too often we see something like this blow up on HN, get "resolved" and then the takeaway is "oh, I guess XYZ company really handles stuff" when in reality there are probably hundreds or thousands of other cases that weren't fortunate to get to the front page of HN to bubble up out of the AI support hell.