zlacker

>>dusted+(OP)
Welcome to HN where we provide support after large corporations fail to do basic due diligence.

>>ddtayl+l2
A moderator replied to me a couple months ago that these kinds of posts are usually penalized so HN doesn’t become a support site, but I still see them quite often on here on the front page. I had been commenting that when such posts are made for YC companies, they rarely make it to the front page.

> there has been a glut lately of stories using HN as customer-support-of-last-resort or generic-complaints-about-$company, and we've been hearing an increasing amount of community complaints and pushback about those. HN's standard mod practice is to downweight most such threads

I’m guessing that Upwork is not a YC company.

[0] https://news.ycombinator.com/item?id=34320816

>>jb1991+l3
Personally, I see it as a benefit to be part of a community that can help in these situations.

I'm willing to have to scroll past one person's headache in the hope that if I suddenly lose my XYZ account I will be able to get redress through the same avenue.

>>jrumbu+g6
I think the fear is that you'll see a lot more of them in the future if they're allowed.