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[return to "Small SaaS banned by Cloudflare after 4 years of being paying customer"]
1. vishal+7a[view] [source] 2023-02-03 11:26:37
>>tardis+(OP)
Cloudflare has non-transparent pricing, unlike AWS, which will charge you for every thing with detailed usage tracking.

When ever there is non-transparent pricing, it's scary to try and use an infrastructure related service.

The sales teams can't go around saying that you are not a profitable customer, and they can't argue with the marketing team to be more honest about pricing on the pricing page.

So, end result, let's bump of these small free loaders. Large enterprise deals is what gets us the bonus anyways.

I like fly.io pricing in that sense. And I am sure there might be others offering a more transparent pricing, otherwise like me still stuck on AWS.

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2. rsteph+Nk2[view] [source] 2023-02-03 21:48:27
>>vishal+7a
It seems like the $200/mo plan and below are subsidized by their marketing budget, and the various ToS terms are there to give them discretion over whether those users are worth it or not: either low-cost users who are using too many resources, or users who they think they can charge more.

I investigated Cloudflare and the $200/mo plan seemed to good to be true so I contacted sales who verified that yes, it was too good to be true and my usage of the $200/mo plan would violate their ToS. They initially quoted $5k/mo over the phone, and then came back with a formal quote with a number much higher than that.

My take is that Cloudflare's product is so good that they can get away with any kind of sales practices they want. It's like shooting fish in a barrel: just analyze customers on the $200/mo tier and find the ones that look like they could spend way more. It's not even wrong in concept: sales upselling is SOP, and the low-cost tiers provide a lot of value to people who couldn't otherwise afford what they're offering. But the combination of the two sure leaves a bad taste in my mouth.

AWS doesn't have transparent pricing either, but in a different way. Yes, you can use more and more bandwidth and know exactly what you'll get charged, but once you get to Cloudflare Enterprise levels of bandwidth the AWS sticker prices would be astronomical and everyone negotiates non-transparent lower rates.

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