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[return to "Small SaaS banned by Cloudflare after 4 years of being paying customer"]
1. IanCal+E9[view] [source] 2023-02-03 11:23:15
>>tardis+(OP)
What even is the restriction on returning JSON? One of the examples is explicitly how to return JSON

https://developers.cloudflare.com/workers/examples/return-js...

From the terms

> 2.8 Limitation on Serving Non-HTML Content

> The Services are offered primarily as a platform to cache and serve web pages and websites. Unless explicitly included as part of a Paid Service purchased by you, you agree to use the Services solely for the purpose of (i) serving web pages as viewed through a web browser or other functionally equivalent applications, including rendering Hypertext Markup Language (HTML) *or other functional equivalents, and (ii) serving web APIs subject to the restrictions set forth in this Section 2.8*. Use of the Services for serving video or a disproportionate percentage of pictures, audio files, or other non-HTML content is prohibited, unless purchased separately as part of a Paid Service *or expressly allowed under our Supplemental Terms for a specific Service*. If we determine you have breached this Section 2.8, we may immediately suspend or restrict your use of the Services, or limit End User access to certain of your resources through the Services.

Supplemental terms

> The Cloudflare Developer Platform consists of the following Services: (i) *Cloudflare Workers*, a Service that permits developers to deploy and run encapsulated versions of their proprietary software source code (each a “Workers Script”) on Cloudflare’s edge servers; (ii) Cloudflare Pages, a JAMstack platform for frontend developers to collaborate and deploy websites; (iii) Cloudflare Queues, a managed message queuing service; and (iv) Workers KV, Durable Objects, and R2, storage offerings *used to serve HTML and non-HTML content.*

I can't quite figure out how to parse this such that workers would be deemed unusable to just run an API.

I'd absolutely have gone ahead with using it for an API.

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2. tardis+qa[view] [source] 2023-02-03 11:29:48
>>IanCal+E9
Seems like my account was restricted due to https://www.cloudflare.com/en-gb/supplemental-terms/#cloudfl...

2.Cloudflare may, with or without notice to you and without liability of any kind, temporarily limit your storage and/or the number of requests you can make or receive using the Developer Platform for any reason (in its sole reasonable discretion), including without limitation, if processing such requests would put an undue burden on the Cloudflare network, adversely impact the Service, or otherwise threaten the integrity of Cloudflare’s networks.

To be fair I'm using lots of requests and bandwidth so could be reason, just if only I got an email about that before shutting everything down.

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3. evryda+Tt[view] [source] 2023-02-03 13:55:16
>>tardis+qa
I think what you're showing here is the safety net that protects them if they make some missteps trying to execute what's covered by other policies. But it seems like the heart of your cancellation is the interpretation of 2.8, i.e. them deciding (probably in an automated way) that the stuff you were serving via API (significant volumes of trading data, I'd gather) does not qualify as web content.

It's definitely an unfriendly combo to have (a) a really ambiguous policy like 2.8 and (b) enforcing via a no-warning cutoff -- even if the two policies have good justifications individually. But I wouldn't jump to the conclusion that part (b) is part of the sales strategy. (Part (a) obviously is meant to incentivize a paid account for applications like yours.)

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