zlacker

>>tardis+(OP)
Around 12:00 UTC today ban has been lifted for my account thanks to @jgrahamc - thanks!

>>tardis+Ae
So HN to the rescue again. It's unfortunate (although the outcome is great for you!) that you have to go through the social media amplifier first.

>>MrGilb+hf
Personally I maintain my opinion that problems getting fixed by HN are a bigger red flag than problems not getting fixed at all. The HN reader Upper Management Person either thinks putting out fires before they become higher profile failures is a cheaper way of avoiding bad press than instituting actual good policies with regards to not fucking over their customers, or they want to implement those policies but are not competent to do so.

"Send me your details and I'll fix it" = incompetent or asshole

"Don't send me your details, I've fixed the problem for you and everyone else with the same issue" = green flag

>>causi+uk
It's very common that you need someone's details to fix their situation right away, and avoiding similar situations in the future will take relatively slow engineering and policy changes. Additionally, details about a particular person's case can be helpful in understanding how exactly your process went wrong. Asking for details is not a red flag to me at all.