zlacker

>>tardis+(OP)
Around 12:00 UTC today ban has been lifted for my account thanks to @jgrahamc - thanks!

>>tardis+Ae
So HN to the rescue again. It's unfortunate (although the outcome is great for you!) that you have to go through the social media amplifier first.

>>MrGilb+hf
Personally I maintain my opinion that problems getting fixed by HN are a bigger red flag than problems not getting fixed at all. The HN reader Upper Management Person either thinks putting out fires before they become higher profile failures is a cheaper way of avoiding bad press than instituting actual good policies with regards to not fucking over their customers, or they want to implement those policies but are not competent to do so.

"Send me your details and I'll fix it" = incompetent or asshole

"Don't send me your details, I've fixed the problem for you and everyone else with the same issue" = green flag

>>causi+uk
They may need the user's details to look into it and determine if it's an actual issue. When they have done that, it makes sense to fix it for that user at the same time. They should definitely come back and tell us that they have fixed it and why it happened as soon as possible afterwards, but I would understand if it takes a few weeks given normal levels of corporate bureaucracy.

That said, it's bad that this happened in the first place, and it makes me a little anxious about using Cloudflare's services.