Never entirely trust what is said to you to secure/continue a sale, unless you have it written in a contract.
> … "Enterprise wise, that's up to you and you could likely get away with utilising self-serve as you go
… especially if what sales say to you is couched in vague works like “likely to get away with”.
This time last week, Cloudflare shut off our access to one of their services we were using because we went over quota. Well, we had actually negotiated overage charges and did actually have this in our contract. They turned the service off anyway instead of applying the overage charges we had agreed.
This is one of many things that Cloudflare has totally screwed up. Their services and devex look great from the outside, but when we started to use it for real, we found that it’s all beta quality at best and completely disorganised at an operational level.