zlacker

>>tardis+(OP)
i'm about to move a significant amount of traffic to cloudflare. holding off until i see how this is handled. Can you please update this to reflect the total time of service outage and time to resolve. As a busy tech company, this is an unneeded problem. We pay cloudflare to be fast. Not make our sites slow and unresponsive.

>>sgarg2+a6
Outage started around 00:00UTC today.

I was able to contact via support chat to confirm it's indeed Cloudflare related issue as wasn't sure as it's not displayed in any form on Cloudflare dashboard that indeed account is restricted. That was around 8AM UTC.

Since then I also contacted with sales team (got the details already as they approached me in last few weeks as mentioned before) in order to upgrade to Enterprise plan as it seems like the only solution, but did not get the quote yet and account is still restricted.

>>tardis+P6
> Since then I also contacted with sales team … in order to upgrade to Enterprise plan as it seems like the only solution

Talk about coercion.

Considering that you weren’t, technically speaking, violating any terms of service, this response from them leaves a very bitter taste in my mouth.

Good luck, and thank you for sharing this with us all.

>>herodo+T8
Around 12:00UTC today ban has been lifted for my account thanks to @jgrahamc - thanks!