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[return to "Small SaaS banned by Cloudflare after 4 years of being paying customer"]
1. jgraha+k[view] [source] 2023-02-03 09:49:55
>>tardis+(OP)
I've asked internally to understand this.
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2. tlonny+X7[view] [source] 2023-02-03 11:09:02
>>jgraha+k
[flagged]
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3. jgraha+h8[view] [source] 2023-02-03 11:11:58
>>tlonny+X7
I replied when this has no upvotes and was nowhere near the front page.
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4. Veen+G8[view] [source] 2023-02-03 11:14:37
>>jgraha+h8
That response misses the point by a wide margin.
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5. Ethery+Za[view] [source] 2023-02-03 11:34:18
>>Veen+G8
Not a big surprise given they think HN threads are an acceptable form of customer support for paying customers.
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6. Feepin+Nb[view] [source] 2023-02-03 11:43:10
>>Ethery+Za
As the joke goes, "A failure in the outage reporting service can take surprisingly long to notice."

When your customer service is failing to handle a case, how exactly are you gonna catch on without using out-of-band signaling?

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