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[return to "Tell HN: Airbnb has no system in place when a host cancels on a renter"]
1. sgc+23[view] [source] 2023-01-10 02:25:39
>>pxue+(OP)
I had something similar happen to me a few years ago where we booked in an emergency but the place was under construction without us being informed, and neither my wife or I could stomach it. We got another airbnb and got our refund in a few days amicably. It didn't really bother me personally, because I understood there were multiple parties involved.

It is a difficult problem. Hosts need to be able to cancel for extreme situations, such as damage to the unit, or some other emergency. Realistically, the vast majority of people who can afford an airbnb can float for an alternative place for a few days, although especially on longer stays, that might not be the case. There should at least be a priority routing inside airbnb customer service to immediately escalate to a supervisor and resolve the situation via an alternative booking, if someone comes back and says "I have nowhere else to go". It sounds like you did not get to that point to find out if they have that, but I can see how you felt like you were in an unstable situation.

It's hard for me to draw a line on what is a reasonable expectation here, but I guess they should try to provide immediate funds for everyone. Since at least a subset of people will not find their current process reasonable, and when that happens, they will find it extremely distasteful.

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2. zadler+34[view] [source] 2023-01-10 02:31:55
>>sgc+23
If host cancels within a certain time of the booking, they should pay a fee. Its simple, they need to judge weather or not to list. But airbnb doesn’t want to do that because it would reduce their listings. Ergo, users just eat it.
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