The lack of empathy is incredibly depressing...
The lack you find depressing is natural defensiveness in the face of hostility rooted in the fear, and in most cases, broad ignorance of both the legal and technical context and operation of these systems.
We might look at this and say, "there should have been a roll out with education and appropriate framing, they should have managed this better."
This may be true but of course, there is no "they"; so here we are.
I understand the fear, but my own empathy is blocked by hostility in specific interactions.