zlacker

[return to "Tell HN: Godaddy canceled my domain, gave me 2h to respond, then charged €150"]
1. dinkbl+14[view] [source] 2022-08-15 14:40:09
>>M0r13n+(OP)
Hetzner just turned off our hole domain, without contacting us first at all! All servers unreachable, 10k angry customers hammering us. All because if they receive a trademark complaint they won't contact the domain owner first and give them reasonable time to "fix" the "issue" (even 2 hours would have been enough). No, they just turn off the production server and simultaneously send an e-mail "you better respond to their complaint if you want your domain back up".

Totally unprofessional and a complete joke. Will never use them on a production system again. Always angry if they are mentioned here like they are a legitimate choice...

◧◩
2. docmar+Zr1[view] [source] 2022-08-15 21:25:38
>>dinkbl+14
Central providers should never have the ability to hold your business hostage for any reason.

It's for this reason that people are losing massive amounts of trust in them, yet they seem to be the only viable option for most.

The concept of grace almost doesn't exist in business, and the idea that customers are valuable is all lipservice.

[go to top]