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[return to "Tell HN: Godaddy canceled my domain, gave me 2h to respond, then charged €150"]
1. dinkbl+14[view] [source] 2022-08-15 14:40:09
>>M0r13n+(OP)
Hetzner just turned off our hole domain, without contacting us first at all! All servers unreachable, 10k angry customers hammering us. All because if they receive a trademark complaint they won't contact the domain owner first and give them reasonable time to "fix" the "issue" (even 2 hours would have been enough). No, they just turn off the production server and simultaneously send an e-mail "you better respond to their complaint if you want your domain back up".

Totally unprofessional and a complete joke. Will never use them on a production system again. Always angry if they are mentioned here like they are a legitimate choice...

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2. layer8+po[view] [source] 2022-08-15 16:13:22
>>dinkbl+14
I always separate domain hosting from server hosting, to limit the scope of the outage. If there is a problem with the DNS, I can switch to a different domain for the server. If there is a problem with the server, I can switch to a failover server under the same domain.
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3. imhogu+5J[view] [source] 2022-08-15 17:41:42
>>layer8+po
> I can switch to a different domain for the server.

Sure you can do that for some internal/private service. But how can you do that when you have a public user base who expects a service at foobar.com which has DNS issues?

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4. layer8+KJ[view] [source] 2022-08-15 17:44:22
>>imhogu+5J
You can’t, unless you build fallback domains into the protocol. But at least you can inform your users about the fallback domain instead of having to just shrug your shoulders.
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