zlacker

[return to "Tell HN: Godaddy canceled my domain, gave me 2h to respond, then charged €150"]
1. donmcr+u4[view] [source] 2022-08-15 14:42:07
>>M0r13n+(OP)
Did your domain expire because you didn’t have an up to date credit card on the account for renewal? That’s kind of what it sounds like. If so, that’s your own fault.
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2. lovele+57[view] [source] 2022-08-15 14:55:06
>>donmcr+u4
The post clearly says both a credit card and an alternate Paypal account were on their file and they even accepted the Paypal account to pay the fine.

Some people can't wait to victim blame every time these posts of obvious business stupidity come up.

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3. dncorn+Fc[view] [source] 2022-08-15 15:19:23
>>lovele+57
You can't just switch to another payment method when the customer explicitly set up the credit card as payment. That argument goes out of the window if you ask me.
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4. lovele+9B[view] [source] 2022-08-15 17:05:08
>>dncorn+Fc
Only if you make certain assumptions - that Godaddy tries only one payment method, and that user hasn't set up a backup method.

As it turns out, Godaddy has a backup payment method option: https://godaddy.com/help/set-a-backup-payment-method-724

Like I said, in all these posts, there's a tendency to victim blame by making convenient assumptions to show the victim must have somehow been at fault. The GP even jumped straight into "if X, then it must be your fault" without even bothering to check with OP if X is true.

Additionally, despite all our insider observations of snafus as software engineers as well as personal experiences as customers, there's a tendency to implicitly assume that all software systems are designed perfectly and the entire chain of people that run them are 100% correct and ethical 100% of the time.

I termed this "the tech just-world hypothesis" because of how often I keep seeing it.

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