Except with CloudFlare, she didn’t notice it was lapsed until they modified her DNS. The domain was in REGISTRAR HOLD state. We couldn’t do anything via the UI. Reaching out to CF support had a misfire, because the first support rep thought it was about CDN not Registrar. A couple of polite emails (and like 60 days) (she did not make it a priority to resolve) later, the domain was restored. I was kind of surprised because I thought some kind of ICANN hammer drops right about 60 days and forces an auction.
Anyway, my highest accolades for registrar go to CloudFlare.