This is a beautiful quote because it is an example of one industry's bad behavior leading to another industry's bad behavior, upon which the first industry then users the second's similarity to justify themselves. Cars only started doing this because phones made it normal. It's wrong in both cases.
It's similar to when Apple defended it's 30% store cut by claiming it's an "industry standard"... specifically, an industry standard that Apple established.
(Perhaps "private" not "personal" is a better term here, but stack traces can expose personal information too, if they include details about function arguments.)