zlacker

>>gorman+(OP)
As users, we are assured that telemetry is only for the purpose of "improving products and services", "improving user experience", etc. If one company is collecting 20x as much as another, all else being equal, one would expect that this would be reflected in the quality of the product/service/experience.

Of course, Google's service is to advertisers, first and foremost. Users generally do not pay for what they receive from Google. Perhaps Google's paying customers, advertisers, are the ones seeing the improvement in the quality of service as a direct or indirect result of telemetry.

>>1vuio0+x3
If telemetry is used for improving services then why does every project who's UI decisions are based on telemetry[1] consistently rebuild their UIs in less usable and less user friendly ways?

[1] Pretty much anything from Mozilla or Google, Reddit, lots of others.

>>swiley+xd
Because they're optimizing for some engagement metric and not user experience.