This is a beautiful quote because it is an example of one industry's bad behavior leading to another industry's bad behavior, upon which the first industry then users the second's similarity to justify themselves. Cars only started doing this because phones made it normal. It's wrong in both cases.
It's similar to when Apple defended it's 30% store cut by claiming it's an "industry standard"... specifically, an industry standard that Apple established.
Your problem here is viewing the end user's setup as part of your system.
It's the user's private system -- why should you have any visibility into how it is functioning?
Car computers report telemetry to mechanics, and given that digitization allows for economies of scale, this isn't that different.