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1. AceJoh+YM1[view] [source] 2021-02-08 19:17:25
>>benhur+(OP)
If you've got an automated vetting process with a 99.999% success rate, but are dealing with billions of accounts, that's still tens of thousands of false positives.

At that level, "percentage" is an insufficient measure. You want "permillionage", or maybe more colloquially "DPM" for "Defects Per Million" or even "DPB".

You'll still get false positives though, so you provide an appeal process. But what's to prevent the bad actors from abusing the appeal process while leaving your more clueless legitimate users lost in the dust?

(As the joke goes: "There is considerable overlap between the intelligence of the smartest bears and the dumbest tourists" [1])

Can you build any vetting process, and associated appeal process, that successfully keeps all the bad actors out, and doesn't exclude your good users? What about those on the edge? Or those that switch? Or those who are busy, or wary?

There's a lot of money riding on that.

[1] https://www.schneier.com/blog/archives/2006/08/security_is_a...

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2. esja+UO1[view] [source] 2021-02-08 19:26:13
>>AceJoh+YM1
The lesson here is: you are too big. If you were smaller, you could manage these issues. But you choose to be big instead.
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3. ldirac+wC2[view] [source] 2021-02-08 23:51:47
>>esja+UO1
Counter-example - Amazon. You can reach someone at Amazon and they are ginormous too.
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4. justin+9k3[view] [source] 2021-02-09 07:08:56
>>ldirac+wC2
Counter-counter example, even if you do reach someone at Amazon they're not necessarily going to do anything useful.

I've had a problem with my Amazon account for years now, after Amazon billed me (on my seller account) for something they shouldn't have.

After I complained, they agreed to refund it. Except the refund never arrived.

Asked many times over the years "WTF?", and someone always promises to look into it after agreeing they can see the problem.

Never to be heard from again. Same pattern has happened every single time (many times). Obviously, something about it puts it in the "too hard" basket... :/

Needless to say, I don't use Amazon's services much at all any more unless required for job purposes. And I steer people away from AWS for the same reason too.

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5. blooma+ud6[view] [source] 2021-02-10 04:49:46
>>justin+9k3
Have you ever tried escalating? You can do that at Amazon, but not with Google.
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6. justin+9C9[view] [source] 2021-02-11 06:38:11
>>blooma+ud6
Not sure. Last time I tried was prob 2-3 years ago, and I've effectively given up now.
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