zlacker

>>benhur+(OP)
While I agree with the broader point that there should be avenues for someone who's account is incorrectly closed this article is pretty vapid.

There are a lot of examples of individuals who have lost access to their accounts but no discussion of whether this is a significant proportion of google users. If I've got a 1 in 10 million chance of incorrectly losing access to my account that is very different to if there is a 1 in 1000 chance of losing access to my account. Without that context, you're basically just saying "losing access is a crap experience for the person involved" which is obvious from the outset.

>>remus+SI1
I largely agree, but OTOH the degree to which this is a sticking point for many people is an early warning that that this is a serious issue that Google has to solve. This problem will only get worse as Google grows. Yes it's unprecedentedly difficult to solve, but I suspect it'll become increasingly difficult to ignore. Systemic failure on this level is the CEO's job and it's disappointing to see Pichai seemingly fail to do something big about it.