zlacker

>>benhur+(OP)
While I agree with the broader point that there should be avenues for someone who's account is incorrectly closed this article is pretty vapid.

There are a lot of examples of individuals who have lost access to their accounts but no discussion of whether this is a significant proportion of google users. If I've got a 1 in 10 million chance of incorrectly losing access to my account that is very different to if there is a 1 in 1000 chance of losing access to my account. Without that context, you're basically just saying "losing access is a crap experience for the person involved" which is obvious from the outset.

>>remus+SI1
> no discussion of whether this is a significant proportion of google users

Who cares?

No, stick with me here - what if we applied this logic to our justice system? "You're one in 300 million, who cares if you get a fair trial, let alone whether you're guilty?" And that doesn't even delve into lesser systems (like the ability to use public transport, drivers licenses, bad landlords, restaurants & food poisioning, etc).

>>falcol+uK1
The justice system isn't even close to error free even with a fair trial, as we define it, so I'm not sure that this is a good analog.

>>spulla+SM1
And yet we don't allow for blowing off that error rate because of the number of total cases in the system. It's also possible to get a retrial or dismissal if the errors are identified.

>>falcol+9P1
In practice, we collectively do blow off that error rate. For example, the US has many high profile miscarriages of injustice that it hasn't meaningfully solved for decades. There are people who get jerked around the justice system that can't get the system to justify a retrial or their retrial produces the same flawed outcome, similar to how Google's systems jerk people around with little meaningful recourse. There has been plenty of public protest (and insurrection) about these issues throughout the US that indicate the system isn't working as these people are fighting their issues outside normal civic/political channels.

The US is a democracy and its citizens do tolerate this level of failure.