Google is getting away with this behavior because of their monopolistic behavior. If they had competition, they would be spending billions on customer support, but because they have a monopoly, they can get away with having virtually none. This is their way of saving money and taking advantage of their monopoly. It's a shadow version of monopolistic behavior where the absence of services can be done because we have no choice. We need to politicize this issue.
Facebook is exactly the same way.
When a company reaches such dominance, and when people completely rely on a company like we all rely on Google, Facebook, et al., then we need regulations to prevent what is happening right now, which is using their monopoly to make life easier for them by not spending any money on customer support.
"If we force these regulations on Facebook / Google / etc. or break them up, the stock market will go down (aka your 401k)."
Whether that's true or not for the common folk, it's a surprisingly effective tactic.
And it's definitely true for those at the top of the economic food chain, who are likely invested in these companies.
Given they tend to have more power politically, I just don't see us touching this.