zlacker

>>benhur+(OP)
The company I work for has banned the use of Google Cloud due to how they treat their Play Store developers, in particular that there never seems to be any human being that you can talk to and find out what you need to do to fix the situation. We do not want the same to occur to our servers or if there is an overflow from Play Store ban to GCP etc.

>>euph0r+y3
Can you imagine any serious new project starting on Google Cloud with their lack of human support? I wonder if Google knows this is why they will never compete with Azure or AWS.

>>amirhi+M6
I use Google Cloud and the support has been pretty good. We have an account manager, engineering support contacts, all sorts. We also have SLAs so they can't just cut off our account.

There's a difference between someone with a Gmail account who added a card to GCP and spun up a VM, and a business with a business account. Google support isn't there for the former, but there's plenty of it for the latter.

>>danpal+yh
> I use Google Cloud and the support has been pretty good. We have an account manager, engineering support contacts, all sorts. We also have SLAs so they can't just cut off our account.

That may be true, but many people won't even try it to find out because "Google" itself is synonymous with "customer service black hole". They should have given their cloud product a name other than "Google", similar to how Microsoft named their offering "Azure" and not "Microsoft Cloud" - if Microsoft (the name) has bad rep, they can just drop that moniker to preserve their cloud offering as simply "Azure".