zlacker

>>benhur+(OP)
Always remember: if you aren't paying a company to use their services, you aren't a customer- you're the product.

Google does not care about non-paying customers individually. They have literally billions of them. They're easily replaceable and provide roughly the same amount of value each- not much, but worth lots in aggregate. If Google were to have a human review all the complaints from the non-paying customers, then they would become a small cost each rather than a small profit each.

Google's only option is to start assessing which people are dangerous to offend and then provide just those people additional customer support. I'm sure there won't be any social consequences of that though.

>>mabbo+Yz
He mentions having purchased thousands of dollars of apps on the play store. You're not wrong about nonpaying customers being the product, it's just not relevant to this story.