My suspicion is that this is mostly happening because platforms that big like google or twitter rely very heavily on machine learning and other AI related technology to ban people. Because honestly, the amount of spam and abuse that are likely happening on these platforms has to be mind boggling high.
So I get why they would try to automate bans.
But after years and years of regular high profile news of false positives, one would think they eventually would change something.
I mean the guy had direct business with Google going on....
Why would they continue like that. Isn't there one single PR person at Google?
> "the amount of spam and abuse that are likely happening on these platforms has to be mind boggling high"
That is true, but the amount of money these platforms are making is mind bogglingly high, too. It's just that they decided that they will use low-cost automated methods in order to maximize margins. And as long as we all accept this, it's a good decision: more money!
But it is absolutely possible to do these things right, it just costs more.