My suspicion is that this is mostly happening because platforms that big like google or twitter rely very heavily on machine learning and other AI related technology to ban people. Because honestly, the amount of spam and abuse that are likely happening on these platforms has to be mind boggling high.
So I get why they would try to automate bans.
But after years and years of regular high profile news of false positives, one would think they eventually would change something.
I mean the guy had direct business with Google going on....
Why would they continue like that. Isn't there one single PR person at Google?
There are alternatives to all these: Search, Email, Game streaming, Online doc editing, Etc
It works for you (as in, single person). Not for your friends and family who will ask you one day what to do about the account they lost.
We (technical people) know this happens and have seen it happen - it is on us to push for better solution than convincing one person at a time. Unless one prefers nihilism and watching the world burn of course.
It's not like they came and stomped over your beautiful garden.
You know what was before electricity? Nothing. But switch that off today, and the whole world will burn.
Between Google Drive, Photos, GMail, and Google account being used as authentication, losing a Google account is a life-crippling situation for many people.
> It's not like they came and stomped over your beautiful garden.
That's the thing, though. They did. They put a highway next to it, and now nobody is gardening, the garden shop closed down, everyone's commuting to the city, and no one wants to buy my produce because my garden is too close to the road...
...or, to unpack it: the big platforms, by their very existence, killed off people's "beautiful gardens". Facebook and Reddit are why discussion boards are mostly dead. Google is why it's infeasible for most to host their own e-mail server these days (the heuristic of distrusting senders other than the big e-mail providers only works because there are big e-mail providers).
And who hosted the discussion boards, companies? You can host one now if you want but if too many people actually used it the group think thought police would be all over you. That's why companies stopped hosting forums or comment sections, rarely worth the hassle.
The email spam issue is a problem. I'm not sure the solution for that because people are going to expose their email address and the spam torrent is real.
About 20 years ago, one of my A-level friends set up his own site and discussion forum with phpBB. I still have friends from non-corporate IRC servers, and can even recognise a few Hacker News usernames from some of the channels I was on, though the relationship there is more of “in the same place at the same time quite often” (/me waves to @duskwuff ;)). It wasn’t all Livejournal and AOL chat.