zlacker

>>benhur+(OP)
The company I work for has banned the use of Google Cloud due to how they treat their Play Store developers, in particular that there never seems to be any human being that you can talk to and find out what you need to do to fix the situation. We do not want the same to occur to our servers or if there is an overflow from Play Store ban to GCP etc.

>>euph0r+y3
Can you imagine any serious new project starting on Google Cloud with their lack of human support? I wonder if Google knows this is why they will never compete with Azure or AWS.

>>amirhi+M6
I'm the first one to jump onto the Google-hating train, but Google is literally throwing engineers at us for free so ours are ready to migrate large workloads off from our platform onto GCP.

It also helps that we're one of the largest telcos.

Google has humans, but only for contracts big enough.

>>Uberph+9i
Have worked on a big, high impact Northern Europe GCP customer.

Support was hit and miss:

- once 2 actual engineers, onsite, recreating problems

- another time: some hapless, bottom of the barrel support technicians who must have been following a script similar to the old "have you turned on and off your modem"-scripts from early internet days. No clue whatsover.

- another time, some brass tuning in, promising a fix in next rollout. Didn't happen.