The store clerk (who hadn't witnessed the crime and was going off the same frame of video fed into the facial recognition software) said the driver's license photo was a match.
There are several problems with the conduct of the police in this story but IMHO the use of facial recognition is not the most egregious.
"The Shinola shoplifting occurred in October 2018. Katherine Johnston, an investigator at Mackinac Partners, a loss prevention firm, reviewed the store’s surveillance video and sent a copy to the Detroit police"
"In this case, however, according to the Detroit police report, investigators simply included Mr. Williams’s picture in a “6-pack photo lineup” they created and showed to Ms. Johnston, Shinola’s loss-prevention contractor, and she identified him. (Ms. Johnston declined to comment.)"