I've recently been reading/watching some videos and writings by Robin Diangelo on systemic racism - here's a great starting point: https://www.youtube.com/watch?v=h7mzj0cVL0Q. She also wrote the book "White Fragility".
Thinking about that, I'm just wondering how different it would be if one of those people who mistook the employee for the CEO instead turned to the CEO and said "I'm sorry, please excuse me for the instance of racism I just perpetrated against you, I promise it won't happen again." I realize how outlandish that may sound writing that out, but I'd propose that the fact that it does sound outlandish is the main problem. Everyone in the US was raised in an environment that inculcated certain racial ideas, subconsciously or not. We can't address them if we're so embarrassed by their existence as to pretend they don't exist.
Even within her book she claims that no amount of training will solve the issue, it seems that "White Fragility" is just another way for White people to tamp down the anxiety of race relations in the United States, rather than take any meaningful action towards changing it.
If your goal is to truly understand the Black american experience, it's best to start with actual Black authors. The House That Race Built by Wahneema Lubiano is a great set of essays about race and class structures.
I admit I only just started reading her book, so can't comment on that, but I would say that's not the takeaway I got from any of the online videos or interviews I've seen of her, most definitely not from the youtube one I linked.
It's akin to just memorizing a list of microagressions like curse words and never saying them for fear of being fired. Anti-racism provides the tools to contextualize and understand why certain phrases are racist or biased.
Can you expand on this a little bit? It sounds a lot like:
>It's akin to just memorizing a list of microagressions like curse words and never saying them for fear of being fired
With extra steps. What are these tools and how do they avoid accidentally putting the cart in front of the horse in terms of goals vs. reality?