It's an interesting business to be in these days...
It’s hit and miss, in my opinion. It’ll give you a good enough base to refine the transcript from, but I’ve yet to come across a transcript that doesn’t need editing. (Which is annoying, since Zoom doesn’t give you that option.) I’d say it’s more valuable having the tool than not, but don’t expect miracles.
(I’m not affiliated with Otter or Zoom in any way.)