I would suggest you step away from any scripts and turn on the company ears. Simply explaining what is going on more “clear” and repeating it more often probably won’t get you anywhere good.
Why does this make your users uncomfortable? How can you work with them to achieve your product goals without undermining your relationship with them?
Good luck!
From TripleByte’s perspective it is a PR disaster, or at least we should treat it as such. Appealing to TripleByte’s internal moral compass is unlikely to succeed since they’ve demonstrated that they don’t have one. So we resort to appealing to their self-interest, since that is something they care about.