If your site depends on a DNS extension that's only 3.5 years old (and designed to be optional), I think it's fair to say your site is just offline for some users due to a config mistake.
You're free to set up your servers however you like, but there's wisdom in Postel's law.
The exact same command fails when sent from Cloudflare's datacenters, but succeeds when sent from DigitalOcean:
https://community.cloudflare.com/t/archive-is-error-1001/182...
Two more sources: