zlacker

[return to "The Lonely Work of Moderating Hacker News"]
1. IfOnly+L4[view] [source] 2019-08-08 10:54:55
>>lordna+(OP)
This article does seem to get at the essence of HN, appreciative of dang and sctb's humanity while not ignoring the problems. Personally, I would actually consider it an excellent demonstration of the fallibility of one of HN's favourite tropes, Gell-Mann amnesia.

If there's one critique that I believe is paramount it's that HN has, due to its readership, an ethical obligation that goes beyond making discussions all nice and civil.

Political issues are obviously divisive and it's perfectly fine to keep stuff like the El Paso massacre of the front page. But when hot-button issues intersect with technology, the HN readership is in a position of power, and shouldn't routinely be spared the anguish of being reminded of their responsibility.

Yes, articles about, for example, discriminatory ML do often make it to the front page. But in my impression, that topic (as well as employment discrimination, culture-wars-adjacent scandals in tech academia etc) are far more likely to be quickly flagged into oblivion than similarly political takes that just happen to be in line with HN's prevailing attitude (e.g. cloudflare-shouldnt-ban-<x>).

The article impressively articulates what toll divisiveness takes on the moderators: Even if I read the same ugly comments, I am unlikely to experience the sharpness of emotion that apparently comes with considering the community one's baby, and making it's failures one's own. When such divisiveness is then reflected in the "real world" of mass media, the pressure only increases.

But as this article shows, abdicating the responsibility by keeping the topics sterile is similarly suspect, in the sense of fiddling while Rome burns. I believe a willingness to confront the ugly sides of technology with some courage of conviction would eventually be recognised, even if it may occasionally involve a bit of a mess.

◧◩
2. rester+Hk[view] [source] 2019-08-08 13:30:21
>>IfOnly+L4
> But as this article shows, abdicating the responsibility by keeping the topics sterile is similarly suspect, in the sense of fiddling while Rome burns. I believe a willingness to confront the ugly sides of technology with some courage of conviction would eventually be recognised, even if it may occasionally involve a bit of a mess.

Absolutely true. The failure of mods (and even pg?) to recognize this is the single disheartening and cynical thing about HN.

PG gets it half right in his advice to "keep your identity small" when he observes that people cannot argue rationally about something that touches on their identity.

But the other half (which PG and the mods get spectacularly wrong) is that what we think of as "political" beliefs, characterized by groupthink and lack of scrutiny/falsifiability, are typically held about every topic other than an individual's area of expertise.

A mature HN reader skilled in technology, is least likely to undergo an emotional/identity-driven flight of fancy about political issues pertaining to technology. An immature HN reader will either be naively apolitical ("Oh, I just build AI tech, it isn't my concern that it's being used to round up refugees for execution") or will turn off the technical insight in favor of loyalty to some political group (repeating talking points, etc.)

Of any community I've been a part of, HN offers the best hope for grounded, rational discussion of important political topics surrounding technology.

Just as someone who stands by and does not try to stop a lynching is guilty of doing nothing, the HN mods ban on politics and punishment of those who try to discuss political topics are in fact making a very strong statement of their political preference, which is that controversial or troubling aspects/implications of technology or tech firms simply be ignored.

With the advent of Palantir (which has had lots of stage time at Startup School), defense technology became cool. Google under Schmidt became a major lobbying force and defense contractor. Facebook is not far behind, etc. HN mods are constantly surrounded by stories of "successful" firms in the defense contractor space, and just as it is viewed as cynical to be dismissive of the worth of "another startup doing social picture sharing", it is similarly viewed as cynical to question the good citizenship and motives of a firm in the defense/surveillance space.

HN (and HN mods) are a product of the surrounding culture. As a share of GDP, surveillance and defense spending has never been higher during peacetime. In other words, it's a bull market and HN is ultimately a beneficiary of the growth of surveillance and defense tech. Hence its interests are overwhelmingly right wing when it comes to suppressing criticism and threats of that tech.

There are other politically relevant areas for discussion besides the ones I've focused on in this comment. I chose them simply because I think they are top of mind for a lot of people even though the difficult philosophical and political issues relating to them are under active suppression by HN mods.

◧◩◪
3. repolf+5v[view] [source] 2019-08-08 14:37:11
>>rester+Hk
A mature HN reader skilled in technology, is least likely to undergo an emotional/identity-driven flight of fancy about political issues pertaining to technology

Heh, except for anything programming language related, what the best web framework to use is, whether end-to-end encryption actually works or is just security theatre, etc.

There are lots of technical topics that people attach their identity to and would look indistinguishable from politics to outsiders. And it's the same in any industry. Look at some of the debates in the educational world.

I think pg's "keep your identity small" essay is one of the most insightful and influential (on me) essays I've ever read, and believe it or not (probably some who review my comments history won't) but I try to practice it in daily life. But it argued to choose what you care about carefully, rather than incorporate nothing into your identity at all. It also didn't argue that people can't debate those issues rationally, if I recall correctly, just that it's harder to do so.

the HN mods ban on politics and punishment of those who try to discuss political topics are in fact making a very strong statement of their political preference

Come now. I'm one of those naughty troublemakers who has sometimes felt that the mods here enforce a particular line of thinking (e.g. Damore is awful and so controversial he can't be talked about, wtf) but you can't possibly claim HN bans politics when maybe 20-30% of the stories discussed here are political in nature.

◧◩◪◨
4. rester+fF[view] [source] 2019-08-08 15:49:33
>>repolf+5v
> but you can't possibly claim HN bans politics when maybe 20-30% of the stories discussed here are political in nature.

Well, many of the most crucial stories have been nipped in the bud when speculation is flying every which way. I'd argue that the brief moment of uncomfortable uncertainty, when speculation is flying, is actually the most valuable point for analysis in the trajectory of any issue... before those with the power to influence have had a chance to frame the issue the way they see fit, not letting it go to waste to further their goals, etc.

HN mods find this kind of unmoored analysis very discomfiting, and they act with a nearly instinctual zeal to put a stop to it. Political discussion is fine as long as it is in the shadow of a conceptual framework that is considered authoritative. This is by definition a highly conservative, top down, anti-intellectual view. That mods view comments that contradict it as "flame wars" (rude acts) illustrates that they are anchored in an archaic manners culture that worships hierarchy and authority. FWIW we all know there are HN users who can send a message to a mod and get a user shadow banned no questions asked.

Since there are so few mods it is totally plausible that their own psychological quirks and desire to fit in would have a significant impact on their moderation patterns.

> except for anything programming language related, what the best web framework to use is...

I don't think this disagrees with my point, since most often the thing that is being objected to has not been used extensively by the objector. Bike shedding is less a form of political discussion than it is a result of tech culture that seeks authoritative absolutes in a world that only offers relative trade-offs. The worst offenders I've worked with are the sort who really wish there were a religious leader who would declare that programmers who use Mongodb are going to hell :), and they are not people I want on my team.

For moderation, the only fair system is one where all moderation decisions are backed up by a public note explaining what happened and why, both for story promotion, burial, and penal decisions about users such as shadow bans.

Surely being a mod is challenging. I'd expect that combining the challenging roles of judge, jury, and executioner into one would exact an emotional toll.

[go to top]