If there's one critique that I believe is paramount it's that HN has, due to its readership, an ethical obligation that goes beyond making discussions all nice and civil.
Political issues are obviously divisive and it's perfectly fine to keep stuff like the El Paso massacre of the front page. But when hot-button issues intersect with technology, the HN readership is in a position of power, and shouldn't routinely be spared the anguish of being reminded of their responsibility.
Yes, articles about, for example, discriminatory ML do often make it to the front page. But in my impression, that topic (as well as employment discrimination, culture-wars-adjacent scandals in tech academia etc) are far more likely to be quickly flagged into oblivion than similarly political takes that just happen to be in line with HN's prevailing attitude (e.g. cloudflare-shouldnt-ban-<x>).
The article impressively articulates what toll divisiveness takes on the moderators: Even if I read the same ugly comments, I am unlikely to experience the sharpness of emotion that apparently comes with considering the community one's baby, and making it's failures one's own. When such divisiveness is then reflected in the "real world" of mass media, the pressure only increases.
But as this article shows, abdicating the responsibility by keeping the topics sterile is similarly suspect, in the sense of fiddling while Rome burns. I believe a willingness to confront the ugly sides of technology with some courage of conviction would eventually be recognised, even if it may occasionally involve a bit of a mess.
Funny, I thought HN's prevailing attitude in the case of the recent ban of 8chan was, hell yeah, good riddance to those reprehensible twats. (Which, personally, annoyed me, because I believe that even the deplored should have a space for communication.)
Those threads wouldn't have passed the thousand comment mark if HN had anything close to a prevailing attitude on the matter. As with many contentious issues, people tend to believe HN is unilaterally biased against them, sometimes to the point of that bias being enforced by the moderators.
>Which, personally, annoyed me, because I believe that even the deplored should have a space for communication.
8Chan and its contingent of neo-nazis were free to communicate as they wished until the site started to become a cultural nexus for racially motivated mass shootings in the US. I don't think deplatforming them was unwarranted. They have the right to their views, but not the right to force any establishment to host those views, even when people start dying over them.
Also, there are still plenty of places on the internet for such people to congregate and communicate. They can start a private Discord server and post manifestos from the race war there if they want.
It's easy to second-guess or criticize such actions from the outside, but sometimes you just have to be pragmatic.