Of course, one can remember that life is not fair, and people are often shitty even without being conscious of it, and that Rich has freely chosen to pursue this path.
But this leads me to a few questions: If you agree with what I have written above, and what Rich has written in this message, then how can we tip the scales just a little bit further towards respect and reciprocation? What kind of gestures, gifts, and generosities do you think are appropriate? What improved efforts to educate consumers of open source software would be effective? Further still, what kind of culture do we want?
If I enjoy or benefit from something someone has released into the world, I've started trying to send them an email of thanks.
Many times I've gotten responses back, and they are always really grateful for the support. As a hopeful creator with a small but growing following, I've gotten a few of these myself and they really are motivating.
I generally make it a point to never criticize anyone online, since they probably know everything they are doing wrong acutely well and don't need me to tell them again.