zlacker

>>achyne+(OP)
Zoho CEO here.

Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our personal email service with millions of free and paid users). We received a total of 3 complaints from them and two of them have been acted upon and one is under investigation.

Once we dig our way out of this, we will find ways make sure no one takes down our domain again this way.

>>svembu+h3
If you’re providing email service, you should be actively monitoring public blacklists, not waiting for your registrar or hosting company to notify you. Even if your domain isn’t banned, your users’ emails may be bounced by other servers. That you don’t seem to know any of this means you aren’t employing the right people.

>>Svexax+To
I'm pretty sure you're over inferring stuff from that post. It's not credible that 20+ years old company serving email for millions of users wouldn't know the most basic stuff about running an email server, don't you think?