Was it really a block at the registrar level or was it a block at the DNS level, i.e., the registrar also ran DNS service and their DNS service refused to return responses for zoho.com domains?
At what layer or at which stage of the protocol can a registrar disrupt this and take a domain offline?
Terms:
ICANN: The organization responsible for coordinating the maintenance of the domain name system (among other things).
Registrar: A company authorized to update ICANN database on behalf of registrants. Google, GoDadddy, Enom, etc are registrars
Registrants: An entity that wants to register a domain name. In this case, Zoho is a registrant, but it could also be an individual. This is your role if you 'own' a domain.
Authoritative Name Server: A domain name server that is considered authoritative for a specific domain.
Stuff registrars can do (among other things):
1.) They can update the ICANN database to disable a domain completely[1]
2.) They can replace your authoritative name servers with their own or someone else's (ex: botnet domains being reassigned to a security company for dismantling via court order)[2]
3.) If the authoritative name servers for a domain are owned by the registrar, then the registrar can merely change the DNS entries themselves to point to something other than the domain owner's wishes.
[0] - https://en.wikipedia.org/wiki/ICANN
[1] - https://www.icann.org/resources/pages/epp-status-codes-2014-...
[2] - https://www.icann.org/en/system/files/files/guidance-domain-...